Disclaimers & FAQs

We want your pet's grooming to be a pleasant experience here at Fluffy Hearts SG. However, accidents can occur during grooming. Should such a misfortune happen, we will appoint a Vet of our choice to handle the matter. Depending on the severity and how much fault lies with us, we will make a capped amount of medical compensation. This compensation only covers immediate action required by the Vet. No after-care, related conditions, for example, bed sores, inflamed skin etc or follow-up will be covered. This is to protect the establishment, preventing customers from making unreasonable claims. Remember, we are only Groomers. Over-compensation by any Grooming Establishment or Groomers will only drive costs up, and in-evitable price increases, not to mention extremely unfair to the establishment or its Groomers. We are working with sharp objects on moving targets. It is never easy especially so when the pet does not co-operate. If your Pet jumps off the Grooming Table, we are not liable, as the necessary restraints are already in place. Pre-existing conditions are not covered as well. For example, a dog who has a hip problem may feel discomfort after grooming having stood for a period of time. A dog with sensitive skin or a matted coat may present skin irritation after grooming. Heart attacks can occur during or after grooming IF your pet already has a pre-existing heart condition. We cannot possibly be responsible for the results of pre-existing conditions.

A capped medical compensation depending on the severity may be required to be fair. Once a groomer is injured, he or she will not be able to work for a period of time. Always inform us if your dog is aggressive so we can be extra careful. We love animals but we do not deserve to be put in dangerous situations. A serious injury can cause a Groomer to be handicapped or maimed for life. Who will then be responsible?

Yes, we reserve the right to decline providing services should the situation be assessed as dangerous to the Pet or the Groomer. In situations where the Owner is unreasonable or abusive/rude, we may also decline to groom your dog.